Position: Guest Relations Manager

Provide all guests with a premium level of service by ensuring requests are efficiently
handled and attended to and in a courteous manner. When situations arise and it is
required, provide guests with answers, alternatives and solutions to issues presented.
Act as a direct liaison between guests, the onboard and corporate departments.
Supervise the Guest Relations Supervisors and International Concierges in their daily duties
and ensure these are completed and followed up in accordance with company standards.
Maintain a work environment that fosters the coaching, mentoring and development of
subordinate staff in consensus with the Hotel Director and Human Resource Manager.
Ensure operational compliance with all Regulations and Directives as they
apply to the department.
Comply with all safety and environmental regulations as they apply to the position. Adhere to
and ensure compliance with all official regulations issued by local authorities.


Department:
Guest Services

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